Oakley Travel & InternetHolidays.co.uk
Colin Oakley (Managing Director)
“ The system we use through Network Contact Solutions has changed the way we can operate as a travel company. In a highly competitive marketplace such as travel, using a state-of-the-art communications system has meant that we are now ready for any developments that may occur in the future.
We have also saved thousands of pounds a year by using the system, tied in with the fact that we now have complete and transparent control over the entire system if we want it. Home workers can log in and out via telephone or online; we can see detailed breakdowns of every individual call and are able to manipulate the system, if necessary, to be more effective in certain areas and certain times of the day.
Further to this, if anyone calls us out of hours, we can call them back as we have the full phone number of everyone who calls any of our 90 plus numbers in the real-time call log. The combination of real-time call logs and billing platform allows us to budget our 0800 traffic, whilst at the same time showing us how much our 0870/0871 numbers are generating to compensate the 0800 charges.
In the past we considered the call stats given to us to be the best we you could have on inbound calls, but after switching over to Network Contact Solutions we have been very impressed. Being able to see exactly what is happening at any given point in time is a highly valued bonus to any travel company. ”