Call Control Centre
The Ultimate in Network Based Technology can now provide the complete Call Handling experience to mirror anything available through Hardware ACD investment.
Quite simply, this Web Based application puts you in total control to build and direct your total daily telecom traffic, effecting real-time changes and moves at an embarrassing fraction of the cost of comparative equipment.
You can queue calls on the network to eliminate any unanswered/engaged response; build advanced menu options to react appropriately to all calls ; record inbound and outbound conversations as Audio Files; obtain real time statistics including full CLi details; design and operate seamless home worker solutions; distribute calls depending on any pre-set criteria including skill based routing; have an understanding of the callers needs before you answer; set up full telephone conference meeting facilities that you can chair and control and even operate your own SMS text Gateway access.
Our technical staff will provision the service to meet your initial bespoke needs but pre-programme this Virtual Call Centre with almost unlimited capacity to adapt to any changes that your business incurs. There is no need to upgrade your phone system.